Privacy Policy

Last updated 23 September 2026

Who this policy covers

BNFTS Integrative Health Clinic (“BNFTS”, “we”) operates this website. This policy explains what personal information the site collects, why, and what happens to it.

It applies to the website only. Your clinical records are handled separately, under the obligations that apply to regulated health professionals in British Columbia and the policies of the practitioner you see. Ask the clinic for those.

What we collect

Through the Benefits Analyzer

• Your name and email address
• Your insurer or plan provider, if you tell us
• The coverage amounts you enter, and roughly how much of them you have used
• Which services you are interested in

You choose whether to submit any of this. Nothing is sent until you tick the consent box.

When you contact us

Whatever you put in an email or tell us on the phone.

Automatically

Our host keeps standard server logs — IP address, browser, pages requested — for security and reliability. We do not run advertising or analytics cookies on this site. If that changes, this policy will be updated first.

Why we use it

• To produce the coverage estimate you asked for
• To follow up about it, if you asked us to
• To answer your question

We do not sell personal information, and we do not use it for advertising.

Consent, and withdrawing it

The Benefits Analyzer will not submit anything without your explicit consent. You can withdraw that consent at any time by emailing jaipaul@bnfts.ca, and we will delete what we hold.

Who else handles it

We use a small number of service providers, each receiving only what it needs:

• Webflow — website hosting and server logs
• Supabase — the database where Benefits Analyzer submissions are stored
• Resend — sends the email that delivers your estimate
• Google Maps — the map on our Contact page loads from Google, which may set its own cookies
• Jane — our booking system. Booking an appointment takes you to Jane, which has its own privacy policy and is not covered by this one.

Some of these providers store or process data outside Canada, which means it may be subject to the laws of the country it is held in.

How long we keep it

We keep personal information for as long as needed to provide our services and meet applicable legal and professional requirements. Clinical records are retained according to the requirements that apply to your practitioner, including any additional requirements for children and young people.

When information is no longer needed and can legally be removed, it is securely deleted, destroyed or de-identified.

Keeping it secure

Submissions travel over an encrypted connection and are stored in an access-controlled database. No system is perfect, and we do not claim otherwise.

Your rights

Under Canada’s Personal Information Protection and Electronic Documents Act, you can ask us:

• what personal information we hold about you
• to correct it if it is wrong
• to delete it
• to stop using it

Email our Privacy Officer at jaipaul@bnfts.ca. We will respond within 30 days.

Children

This site is not directed at children, and the Benefits Analyzer is intended for adults managing their own benefits plan.

Changes to this policy

If this policy changes, the date at the top changes with it.

Contact

If you have questions about how your personal information is handled, would like to request access or a correction, or want to raise a privacy concern, please contact:

Jaipaul Dhaliwal
Privacy Officer, BNFTS
jaipaul@bnfts.ca

If your request concerns records held by an independent practitioner, we’ll help connect you with the right person.

BNFTS Integrative Health Clinic, Unit 400, 1168 Hamilton Street, Vancouver, BC V6B 2S2
admin@bnfts.ca · (604) 606-7599

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at priv.gc.ca.