Hours at a screen, a laptop on a kitchen table, a commute, a phone held between ear and shoulder. Most desk-related neck and shoulder pain is a loading problem rather than a damage problem, which is a more hopeful thing to be told than it sounds.
Registered massage therapy handles the immediate tension. Physiotherapy addresses why it keeps coming back — usually some combination of thoracic mobility, shoulder mechanics and how long you hold one position. Both are commonly claimable.
If the pattern is that it returns every few months, the more useful conversation is about load rather than relief — which is what the bnFIT classes were built for, and what a complimentary consultation is for working out.